Brightside Extended Warranty
- Be covered for whatever happens
- Complete peace of mind 😊
A lot can happen to your Home Appliances, Small Appliances, TV & Technology products.
Our extended warranty from Brightside Extended Warranty Cover provides you with up to 4 years extra protection after your manufacturer’s warranty expires.(You can purchase additional warranty for 2, 3 or 4 years). If something does go wrong, you’ll enjoy the extra benefits of Unlimited Repairs, Labour, Call-Outs, Surge Protection and Wear & Tear. Plus, our extended warranty is valid anywhere in the world. Brightside Extended Warranty is designed to protect you for whatever happens, so you can always look on the Brightside 🙂
Purchasing your Extended Warranty
Your extended warranty can be easily added to any qualifying product. Simply choose how long you would like to be covered and head to the checkout.
Throughout our website you will see products with the ‘Extended Warranty’ option along with the pricing for an extended warranty for each product and the number of years in total that you will be covered for. So, for example, where you see ‘6 years’ under the extended coverage, that number is made up of the 2 years manufacturer’s warranty with the additional 4 years Brightside Extended Warranty Cover added on to make 6 years in total .
Brightside Extended Warranty includes:
No Lemon Guarantee
If Your Product has had 3 authorised service repairs under Your Extended Warranty Plan for the same component and requires a 4th authorised service under Your Extended Warranty Plan during the Warranty Term, We will replace Your Product as set out in the Product Replacement Terms.
For the purposes of the ‘No Lemon Guarantee’, preventative maintenance checks, consumer requested alignments, cleanings, product diagnosis, customer education, troubleshooting/telephone diagnosis, accessory repairs/replacements, mouse repairs/ replacements, computer software related problems, no fault found diagnosis and returns to Our authorised repairer within 30 days are not considered to be repairs. The ‘No Lemon Guarantee’ does not apply to ice makers, computer keyboards and speakers, laptop and all rechargeable batteries.
If You give away Your Product You can transfer Your Extended Warranty Plan to the new owner at no charge once You notify the Brightside Cover Team of the transfer in writing within 14 days. This is limited to one transfer, after which time additional transfer requests will incur an administration fee of €30 each.
Wear And Tear
If Your Product has been subjected to wear and tear from everyday use, and it affects the functionality or operation of Your Product, under Your Extended Warranty Plan You are covered.
Examples of wear & tear may include the bearings on a washing machine, the hinges on a laptop, etc.
Brightside may reimburse You for any reasonable food spoilage that occurs as a result of a covered failure or fault if Your Product is a fridge or freezer up to a maximum monetary amount of €150 (at the discretion of Brightside).
In order to be eligible, You will be required to supply proof of Your loss and must have acted in accordance with the Terms.
Brightside may reimburse You for any reasonable laundry cleaning and /or drying services (excluding any dry cleaning services) that are necessary due to a covered failure or fault if Your Product is a washing machine or clothes dryer up to a maximum monetary amount of €50 (at the discretion of Brightside). Your Product must be out of service for more than ten (10) consecutive days from the time of the first service call to assess Your Product failure or fault. You will be required to supply proof of payment for laundry costs to support Your claim and must have acted in accordance with the Terms.
If You live within 100km from one of Our authorised repairers We will cover any freight costs associated with the handling of Your Product, during the claims process. If Your Product requires a service call, under Your Extended Warranty Plan We will cover all service call fees. If We determine that You do not have a valid claim We will not be responsible for any of the above costs and if We have made any advance payment You agree to reimburse Us this amount, within 14 days.
Brightside will cover You under Your Extended Warranty Plan even if Your Product suffers a break down caused by an electrical interference, power surge or voltage fluctuation.
It doesn’t matter where You travel in the world, if Your Product suffers a covered failure or fault, We will pay up to €150 of the cost of the repair. You will need to contact Us prior to having Your Product repaired under Your Extended Warranty Plan and obtain Our authorisation to organise the repair.
If We authorise the repair, You will be required to pay for the repair and claim the cost back from Us. You will be required to show an itemised invoice of the repair costs in order to have Your reimbursement approved under Your Extended Warranty Plan. Alternatively You may elect to have Your Product repaired on return to Ireland in which case You will not need to pay for the repair and claim the cost back from Us.
Making a Claim
- Have a copy of your purchase receipt handy
- Call Our Brightside Cover team on 01 866 6166
- One of Our friendly team will verify your details and assist you with your claim.
Our Brightside Cover team are available Monday to Friday 8:30am to 5:30pm (excluding Irish public holidays).
For more details on the Brightside Cover, you can view the Terms and Conditions and the Insurance Product Information Document at www.brightsideco.ie/products/